General Terms and Conditions

The Oriental Herbalist

Micro-entrepreneur company

Head office 8 rue Burq 75018 Paris; 

Email address theorientalherborist@gmail.com ;

SIRET 88498892400012

RCS (or Trade Directory) of 424950459 Paris n°88498892400012 4791A;

Intra-community VAT n°FR57884988924;

The person responsible for the publication is ROUNI Ikram; 

General conditions of sale for products sold on The Oriental Herborist

Date of last update 05/22/2022

Article 1: object

These conditions govern the sales by the company The Oriental Herborist 8 Rue Burq 75018 Paris of plants, incense, various accessories and hygiene and beauty products. 

Article 2 - Price

The prices of our products are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs. 

In the event of an order to a country other than mainland France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the responsibility of The Oriental Herborist company. They will be your responsibility and are your entire responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities. 

All orders regardless of their origin are payable in euros. 

The Oriental Herborist company reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability. 

The products remain the property of The Oriental Herborist until full payment of the price. 

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you. 

Article 3 - Orders

You can order: 

On the Internet: www.theorientalherborist.com

The contractual information is presented in French and will be confirmed at the latest when your order is validated. 

The Oriental Herborist company reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received. . 

Article 4 - Validation of your order

Any order appearing on the website www.theorientalherborist.com assumes adherence to these General Conditions. Any order confirmation implies your full and complete acceptance of these general conditions of sale, without exception or reservation. 

All the data provided and the recorded confirmation will constitute proof of the transaction. 

You declare that you have perfect knowledge of it. 

The order confirmation will constitute signature and acceptance of the operations carried out. 

A summary of the information in your order and these General Conditions will be communicated to you in PDF format via the email address confirming your order. 

Article 5 - Payment

The fact of validating your order implies for you the obligation to pay the price indicated. 

Payment for your purchases is made by credit card using the secure Paypal, Apple Pay or Shopify payments system.

In the event of split deliveries, only the products shipped are debited.

Article 6 - Withdrawal

In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay penalty. 

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to frustrate the right of withdrawal. 

Return costs are your responsibility. 

In the event of exercising the right of withdrawal, the company The Oriental Herborist will reimburse the sums paid, within 14 days following notification of your request and via the same means of payment as that used when ordering. 

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to: 

The provision of services fully executed before the end of the withdrawal period and whose execution has started after the express prior agreement of the consumer and express waiver of his right of withdrawal.

The supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period.

The supply of goods made to the consumer's specifications or clearly personalized.

The supply of goods likely to deteriorate or expire quickly.

The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;

The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations on the market beyond the control of the professional.

The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.

The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications.

Transactions concluded at a public auction.

The supply of digital content not provided on a material medium whose execution has begun after the express prior agreement of the consumer and express waiver of their right of withdrawal.

Article 7- Availability

Our products are offered as long as they are visible on the site www.theorientalherborist.com and while stocks last. For non-stocked products, our offers are valid subject to availability from our suppliers.

If a product is unavailable after placing your order, we will inform you by email. Your order will be automatically canceled and no bank debit will be made. 

In addition, the website www.theorientalherborist.com is not intended to sell its products in large quantities. Consequently, The Oriental Herborist reserves the right to refuse orders for 3 identical items. 

Article 8 - Delivery

The products are delivered to the delivery address indicated during the order process, within the time indicated on the order validation page. 

In the event of a shipping delay, an email will be sent to you to inform you of a possible impact on the delivery time indicated to you. 

In accordance with legal provisions, in the event of late delivery, you have the option of canceling the order under the conditions and procedures defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product we will reimburse it and the delivery costs under the conditions of article L 138-3 of the Consumer Code. 

In the event of deliveries by a carrier, The Oriental Herborist cannot be held responsible for delays in delivery due to the carrier. A refund may be requested depending on the situation and if the order is not already in transit. 

Article 9 - Guarantee

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 et seq. of the Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded. 

All complaints, requests for exchange or refund must be made by Mail within 30 days of delivery. 

The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, etc.). Shipping costs will be reimbursed to you on the basis of the price invoiced and return costs will be reimbursed upon presentation of supporting documents. 

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6. 

Article 10 - Liability

The products offered comply with current French legislation. The Oriental Herborist company cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order. 

Furthermore, The Oriental Herborist cannot be held responsible for damage resulting from improper use of the product purchased. 

Finally, the company The Oriental Herborist cannot be held responsible for any inconveniences or damages inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses. 

Article 11 - Applicable law in the event of disputes

The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction. 

In accordance with articles L.616-1 and R.616-1 of the Consumer Code, our company has set up a consumer mediation system. The mediation entity selected is: CNPM - MEDIATION - CONSUMPTION. 

In the event of a dispute, you can submit your complaint on its website: http://cnpm-mediation-consommation.eu or by post by writing to CNPM - MEDIATION - CONSOMMATION - 27 Avenue de la Libération 42400 SAINT-CHAMOND

Article 12 - Intellectual property

All elements of the site www.theorientalherborist.com are and remain the intellectual and exclusive property of the company The Oriental Herborist. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site, whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of The Oriental Herborist. 

Article 13 - Personal data

The Oriental Herborist company reserves the right to collect nominative information and personal data concerning you. They are necessary to manage your order, as well as to improve the services and information we send to you. 

They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. 

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations. 

In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and personal data concerning you, directly on the website. 

Article 14 - Archiving Evidence

The Oriental Herborist company will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. 

The computerized records of The Oriental Herborist will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.