Refund policy

You have a withdrawal period of 14 days from the receipt of your products to exercise your right of withdrawal without having to provide any reason or pay any penalty.  

Returns must be made in their original and complete condition (packaging, accessories, manual). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may invalidate the right of withdrawal. 

The return shipping costs are your responsibility. 

In the event of exercising the right of withdrawal, the company The Oriental Herborist will refund the amounts paid within 14 days following the notification of your request and via the same payment method used at the time of the order. 

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

 

The right of withdrawal does not apply to:  

The provision of fully performed services before the end of the withdrawal period and whose execution began after the consumer's express prior agreement and express waiver of their right of withdrawal.

The supply of goods or services whose price depends on fluctuations in the financial market beyond the professional's control and likely to occur during the withdrawal period.

The supply of goods made according to the consumer's specifications or clearly customized.

The supply of goods likely to deteriorate or expire quickly.

The supply of goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection.

The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;

The supply of alcoholic beverages for which delivery is deferred beyond thirty days and whose agreed value at the conclusion of the contract depends on market fluctuations beyond the professional's control.

The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.

The supply of a newspaper, periodical, or magazine, except for subscription contracts to these publications.

The transactions concluded during a public auction.

The provision of digital content not supplied on a tangible medium, the performance of which began after the consumer's prior express consent and explicit waiver of their right of withdrawal.