Privacy policy
This privacy policy describes how https://theorientalherborist.com/ (the "Site" or "we") collects, uses, and discloses your personal information when you visit or make a purchase on the Site.
Personal Information Collection
When you visit the site, we collect certain information about your device, your interaction with the site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information about an identifiable person (including the information below) as "personal information." See the list below for more information about the personal information we collect and why.
- Device Information
- Purpose of the collection: load the site accurately for you and perform analyses on site usage to optimize our site.
- Collection source: automatically collected when you access our site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for commercial purposes: shared with our subcontractor, Shopify.
- Collected personal information: web browser version, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the site.
- Order Information
- Collection objective: to provide you with products or services to fulfill our contract; to process your payment information; to arrange shipping; to provide you with invoices and/or order confirmations; to communicate with you; to screen our orders for potential risk or fraud; and, when it matches the preferences you have shared with us, to provide you with information or advertising related to our products or services.
- Collection source: collected from you.
- Disclosure for commercial purposes: shared with our subcontractor, Shopify.
- Personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Sharing of personal information
We share your personal information with service providers to help us deliver our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy .
- We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or any other legal request for information we receive, or to protect our rights.
Behavioral
Advertising
As described above, we use your personal information to offer you targeted advertisements or marketing communications that we believe may interest you. For example:
- We use Google Analytics to help us understand how our customers use the site. You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/ . You can also unsubscribe from Google Analytics here: https://tools.google.com/dlpage/gaoptout .
- We share information about your use of the site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (to which you may consent, depending on your location).
- We use Shopify Audiences to help us deliver ads on other websites with our advertising partners to buyers who have made purchases from other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may offer deals that might interest you.
For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .
You can unsubscribe from targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/ .
Use of Personal Information
We use your personal information to provide you with our services, including offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.
Legal basis
In accordance with the General Data Protection Regulation ("GDPR"), if you reside in the European Economic Area ("EEA"), we process your personal information on the following legal bases:
- Your consent;
- The execution of the contract between you and the Site;
- Respect of our legal obligations;
- To protect your vital interests,
- Accomplish a mission carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the site, we will keep your personal information on file unless and until you ask us to erase this information. For more information about your right to erasure, please see the "Your Rights" section below.
Automatic decision making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when that decision has a legal effect on you or significantly affects you.
We not we do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor, Shopify, uses limited automated decision-making to prevent fraud that has no legal or otherwise significant effect on you.
Services that include elements of automated decision-making are as follows:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a few hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Selling personal information
Our site sells personal information, as defined by the California Consumer Privacy Act of 2018 ("CCPA").
Your rights
GDPR
If you reside in the EEA, you have the right to access the personal information we hold about you, transfer it to a new service, and request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the details above.
Your personal information will initially be processed in Ireland, then transferred outside of Europe for storage and further processing, including in Canada and the United States. For more information on GDPR compliance for data transfers, please refer to Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR .
CCPA
If you reside in California, you have the right to access the personal information we hold about you (also known as the "right to know"), to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact details above.
If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Biscuits
A cookie is a small amount of information downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, social media, or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information each time you return to the site or navigate from one page to another. Cookies also provide information about how people use the website, for example whether it is their first visit or if they visit frequently.
We use the following cookies to optimize your experience on our site and to provide our services:.
Cookies necessary for the operation of the store
| Name | Function | Duration |
|---|---|---|
| _a B | Used in relation to administrator access. | 2 years |
| _secure_session_id | Used in relation to navigation in a storefront. | 24h |
| _shopify_pays | Used in the context of payment. | session |
| _shopify_m | Used to manage customer privacy settings. | 1 year |
| _shopify_tm | Used to manage customer privacy settings. | 30 minutes |
| _shopify_tw | Used to manage customer privacy settings. | 2w |
| _storefront_u | Used to facilitate the update of customer account information. | 1 minute |
| _tracking_consent | Tracking preferences. | 1 year |
| c | Used in the context of payment. | 1 year |
| Cart | Used in relation to the cart. | 2w |
| panier_monnaie | Used in relation to the cart. | 2w |
| cart_sig | Used in the context of payment. | 2w |
| cart_ts | Used in the context of payment. | 2w |
| cart_ver | Used in relation to the cart. | 2w |
| check | Used in the context of payment. | 4 hours |
| checkout_token | Used in the context of payment. | 1 year |
| Dynamic_checkout_shown_on_cart | Used in the context of payment. | 30 minutes |
| hide_shopify_pay_for_checkout | Used in the context of payment. | session |
| stay alive | Used in the context of buyer localization. | 2w |
| master_device_id | Used in connection with the merchant's login. | 2 years |
| previous step | Used in the context of payment. | 1 year |
| remember me | Used in the context of payment. | 1 year |
| signature_client_sécurisée | Used in relation to the customer's login. | 20 years |
| shopify_pay | Used in the context of payment. | 1 year |
| shopify_pay_redirect | Used in the context of payment. | 30 minutes, 3w or 1 year depending on value |
| storefront_digest | Used in relation to the customer's login. | 2 years |
| tracked_start_checkout | Used in the context of payment. | 1 year |
| checkout_one_experiment | Used in the context of payment. | session |
Reports and analyses
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track the landing pages. | 2w |
| _orig_referrer | Follow the landing pages. | 2w |
| _s | Analyses Shopify. | 30 minutes |
| _shopify_d | Analyses Shopify. | session |
| _shopify_s | Analyses Shopify. | 30 minutes |
| _shopify_sa_p | Shopify analyses related to marketing and referrals. | 30 minutes |
| _shopify_sa_t | Shopify analyses related to marketing and referrals. | 30 minutes |
| _shopify_y | Analyses Shopify. | 1 year |
| _and | Shopify Analytics. | 1 year |
| _shopify_evids | Shopify Analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that deleting or blocking cookies may negatively impact your user experience and that some parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser's controls, often found in the "Tools" or "Preferences" menu of your browser. More information on how to change your browser settings or how to block, manage, or filter cookies can be found in your browser's help file or on sites such as: www.allaboutcookies.org .
Additionally, please note that blocking cookies may not completely prevent the way we share information with third parties, such as our advertising partners. To exercise your rights or refuse certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
Do not follow
Please note that, as there is no consistent understanding in the industry on how to respond to "Do Not Track" signals, we do not change our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.
Contact
Support : from Monday to Friday (09:00 AM - 05:00 PM)
Email: theorientalherborist@gmail.com